Company Profile
People who rely on ultimate hygiene and decontamination can always rely on us. As a trusted, family business and a leading expert in Sterile Services and Endoscopy, we have over 40 years of invaluable experience and are proud to be working with NHS Trusts across the UK. In that time, we’ve built up the most comprehensive range of more than 700 premium products and services to answer every challenge. From theatres through to the sterilisation and decontamination department, Serchem is with you every step to deliver total reassurance. And with our in-depth understanding of the complexities of endoscopes and endoscopic accessories, we’ve become a market leader you can always count on to clean such vitally important equipment safely using our innovative, fully compliant chemistries. Above all, we’ll always act as a loyal partner, not simply a supplier. The unrivalled specialist who truly understands what is at stake. So, whatever we create, whatever we advise, whatever we do, We Make Sure.
Approach to Healthcare
We believe that we exist in the world so that people who rely on ultimate hygiene and decontamination can always rely on us. We distil this into three short but important words: We Make Sure. And in turn, this promise we make to every single one of our customers is backed by the three pillars that underpin everything we do as a business to ensure that we deliver on this commitment:
To Demonstrate that we are an efficient, responsible business partner
We’re proud of our personal efficient service that truly connects with customers. Day in, day out.
To be the trusted hygiene and decontamination specialist
It’s what we live and breathe through our unrivalled knowledge, excellent quality products and far greater economy.
To act as an innovative British pioneer for good
We keep offering new ways of thinking, remain forward-looking and enterprising and always
challenge the market for the good of our customers.
Impact of Products/Services
Serchem is far more than just a chemical company.
Every single day we make a difference by being the most dependable, the most responsive and the most caring name in hygiene and decontamination. And as a specialist manufacturer, we have complete control of everything we do, allowing us to set the ultimate standards and offer our customers total flexibility.
We draw from all of this expertise and our extensive choice of quality products and then work closely with our customers to understand their needs in detail and create the sharpest solutions. Whenever they need it, we can also tailor our products to meet any unique requirements with our responsive approach. Right from assessing and adapting to variations in regional water characteristics through to modifying one of our products to match individual demands even more precisely.
We also firmly believe that the highest standards shouldn’t come with a high price tag. Based in the heart of the UK, our significant efficiencies in production and distribution are passed on to our customers with highly competitive costs and fast deliveries. And as well as working with them as a partner, we build strong, strategic alliances with respected brands to give even greater choice and value.
So, all of our customers can count on us to keep delivering. Keep developing. And keep giving them the very best service.
Innovation
The company was originally founded by Clive Arnold and continued by Paul and Andrew Arnold. Paul was renowned for his passion to innovate and over 40 years on that spirit is very much still thriving at Serchem as we continue to ask “why not?’.
From all the convenience of our Central Dosing Systems which increase safety and efficiency while reducing environmental impact. To reducing plastic waste with our popular Bag in a Box packaging solution and the introduction of pouches, we innovate to help customers work in sharper, more planet-friendly ways. This ethos is further supported by our high concentration solutions that go much further and cost far less in the long run to give our customers real savings. This also helps meet environmental targets with less packaging and transportation.
Because we refuse to ever sit back, we use our pioneering attitude to create even better solutions and develop fresh, new approaches. From brighter thinking to more sustainable methods, Serchem can always be trusted to keep looking to the future.
Future Direction
Following fresh investment in the business and developing a new, long-term brand strategy, Serchem is looking to the future with confidence and excitement. We’re also proud to be part of the Made in Britain organisation now, a growing community of businesses renowned for manufacturing to the very highest standards in Great Britain and Northern Ireland. So, when you see the emblem with its forward direction arrow stamped on all of our products, it signals loud and clear the quality of everything we make and the innovative, progressive approach we take to creating the very best solutions for our customers.
In addition, we’re working towards ISO 14001 certification – the internationally recognised standard for environmental management systems (EMS) which is ensuring we have a framework to design, implement, and continually improve our environmental performance, which in turn will help all of our customers.
So, with our ambitious investment in the business and its future, our passion for setting the highest standards and our continuing quest to innovate and solve new challenges, our whole team is driving towards our vision to become the favourite partner in hygiene and decontamination around the world with a fully integrated, one-site operation delivering the ultimate in quality and service.